Terms & Conditions

  • Ordering

There is no minimum order. You can order by phone, email, mail, or at our website with our secure on-line order processing system. If you order by phone, fax, email, mail please add all specifications required, including quantity, item number, description, price, name, shipping address, telephone number and email address.

Telephone orders: 801-698-3955 (or 801-937-0338 , 801-698-9629), from 9.00am to 4.00pm MST.

Mail orders: Nanoshell Company LLC., 259 Springridge Dr, North Salt Lake, UT 84054 (USA)

Email Orders: sales@nanoshellcompany.com

  • Payments

We offer various payment options including PayPal, credit cards (VISA, American Express, MasterCard, Discover and ApplePay) and checks. Please note: we reserve the right to decline payment for certain orders and require bank wire transfer instead.

  • Prices

Although we strive to maintain low prices, they are subject to change due to market fluctuations. Prices do not include sales tax, shipping & handling charges.

  • Shipping

We ship with various carries including FedEx, UPS, USPS (US Postal Service). Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material. For more details please refer to the Shipping Page.

Important: We reserve the right to add a signature upon delivery requirement to all shipments. Customers can opt out by including direct instructions to the contrary on their order.

Orders are typically processed within 3-7 business days. Please note we do not ship Saturdays & Sundays and also not on major holidays.

We ship all over the world via FedEx, UPS, DHL International and USPS International Mail. We are obliged to attach commercial invoices to all shipments and we do it without exception. It should be remembered that due to the need to prepare customs documents in the case of international orders, they may be subject to processing delays up to 5 business days.

All international orders are handled by email: sales@nanoshellcompany.com. Please do not fill out the online basket, but instead email your order, including product number, product name, unit size and total volume. We send an order receipt, a pro-forma invoice and all necessary documents regarding customs and shipping fees via e-mail.

International shipments must clear customs in the destination country. International clients are responsible for any duties, taxes and brokerage fees that may be borne by their package.  We will make every effort to ship international orders as economically as possible with appropriate insurance unless otherwise indicated by the client.  If you have a preferred courier service, and an existing account at FEDEX, UPS or DHL and wish to pay shipping costs directly to them, we will work with the carrier of your choice to arrange this. Please be sure to contact your courier service regarding logistics for your order and have them contact us as indicated on your pro forma invoice so that we can provide shipping dimensions, weights and required documents.

All orders returned to us due to lack of brokerage payments and customs fees will be subject to our international cancellation fee, the original shipping fee and shipping fees charged by the carrier. Before ordering, make sure import restrictions apply in your country. All orders returned to us due to import restrictions or regulations in force in your country will be subject to our international cancellation fee, original shipping fee and shipping fees charged by the carrier for entry into the United States and returned to us. We cannot be held responsible for any shortcomings of the postal system in your country! If the package is returned to the Nanoshell Company as Unclaimed, you will have to pay for the parcel to send it back to you!

We are not responsible for leaks or damage sent outside the place of delivery, regardless of whether the shipment was insured or not, because our insurance covers only transport from our warehouse to the point of delivery specified in the order. If a product has been omitted by our error, we will send it to the destination specified in the original order, or, we will refund the money for the missing goods, at our discretion.

  • Return Policy

All returns must be pre-approved. To request a Return Merchandise Authorization (RMA) call us at 801-698-3955. All returned merchandise are subject to a restocking/discard fee of 30% of the original purchase price. If items are returned without prior authorization we reserve the right to discard items with no refund.

Ingredients: Ingredients are returnable within 7 days of receipt of the order to authorize the return. Any ingredient which has been opened is non-returnable and non-refundable. All sales are final after seven days.

International Orders: International orders are not returnable.

  • Introduction.

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect your use of this Website, and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.

This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

  • Intellectual Property Rights.

Other than content you own, which you may have opted to include on this Website, under these Terms, Nanoshell Company and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved.

You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website

  • Restrictions.

You are expressly and emphatically restricted from all of the following:

- publishing any Website material in any media;

- selling, sublicensing and/or otherwise commercializing any Website material;

- publicly performing and/or showing any Website material;

- using this Website in any way that is, or may be, damaging to this Website;

- using this Website in any way that impacts user access to this Website;

- using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;

- using this Website to engage in any advertising or marketing;

- Certain areas of this Website are restricted from access by you and Nanoshell Company may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion.  Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

  • No warranties.

This Website is provided “as is,” with all faults, and Nanoshell Company makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

  • Limitation of liability.

In no event shall Nanoshell Company, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Nanoshell Company, including its officers, directors and employees shall not be liable for any indirect, consequential, or special liability, arising out of, or in any way related to, your use of this Website.

  • Severability.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

  • Variation of Terms.

Nanoshell Company is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

  • Assignment.

Nanoshell Company shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

  • Entire Agreement.

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Nanoshell Company and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

  • Governing Law & Jurisdiction.

These Terms will be governed by and construed in accordance with the laws of the State of UTAH, and you submit to the non-exclusive jurisdiction of the state and federal courts located in UTAH for the resolution of any disputes.